9.3 Billing Practice
A bill for applicable services will be issued for each billing period or part of a billing period. The
water and sanitary sewer rate structures both include a minimum charge, which is a monthly
charge for service availability. The minimum charge is designed to recover the costs associated
with making service available, including costs related to metering, billing, and infrastructure. The
minimum water charge includes the costs associated with providing water for fire protection, one
of the key functions of our water system. The minimum charge will be assessed on properties,
regardless of whether there was usage of water or not in any billing period as long as the
account is still active in our system.
The charge will normally be determined from the difference between two consecutive meter
readings. When for any reason a meter reading has not been obtained, the charge may be
“estimated” from quantities of water used during previous periods. Routes will be read around
the 10 th, and bills will be mailed by the 16 th of each month. If any of these dates fall on a Holiday
or the weekend the following business day will be observed.
Charges covering less than the full billing period will still incur the minimum bill fee.
Bills are due approximately 15 to 25 days after invoices are sent out. Payments are required by
the 15 th of the month. There will no longer be door hangers placed as “reminders”, your bill will
serve as your reminder. If after the close of business on the 25 th of the month, the bill is unpaid,
the service will be disconnected until the past due amount and a $50.00 disconnect/reconnect
fee has been paid in full. (Effective with the bills printed in March and due April 15 th , 2026)
(10.4.4 B)
The Water Dept. Billing Office will endeavor to give proper notice of water and/or sewer service
charges but by law cannot guarantee delivery of mail. Failure to receive notice by mail shall not
excuse customers from prompt payment of bills. If you do not receive your bill call the office
and we will assist you.
Water accounts are established and assigned to the property itself. Billings are sent in care of
individuals. Owners of property will be held responsible for water and sewer used in/on their
premises, but payments will be accepted from tenants under the conditions stated herein.
